Refund policy

Return Window We offer a 30-day return window from the date you receive your order. During peak seasons such as Christmas, we may extend the return period temporarily. Please check our website announcements for details.

Return Conditions Items must be returned in their original, unworn, and unused condition. All original tags, labels, packaging, and accessories must be intact. The item should show no signs of wear, stains, perfume, makeup, or any other use.

Non-Returnable Items The following items cannot be returned or exchanged for hygiene and safety reasons:

  • Underwear, lingerie, and shapewear
  • Swimwear (must be unworn with hygiene seals attached)
  • Face masks, headbands, hair clips, hair ties, socks, and earrings
  • Opened personal care items, perfumes, and cosmetics
  • Personalised or made-to-order items
  • Final sale, clearance, and discounted items
  • Digital products and gift cards

How to Return

  1. Log into your account and go to “My Orders” to request a return, or email us at returns@sisterjane.com within 30 days of receipt.
  2. Once your return is approved, ship the item back to us.

Return Address Sister Jane Returns [Please insert your full physical return warehouse address here]

Return Shipping Fees

  • For buyer’s remorse / change of mind returns: Return shipping is the customer’s responsibility.
  • For defective, damaged, or wrongly sent items: We will cover the return shipping cost (prepaid label will be provided after confirmation).

Refund Processing Once we receive and inspect your return, we will process your refund within 3-5 working days.

  • Refunds will be issued to your original payment method.
  • Delivery charges (shipping fees) are non-refundable.
  • We do not charge any restocking fees.

All refunds will be credited directly to your original method of payment. Delivery charges are non-refundable.

We estimate that refunds will appear on your payment provider within 7-10 working days after processing.

Special Circumstances

  • If your return package is lost or damaged during transit, please provide tracking information and evidence so we can assist you.
  • Partial returns are accepted.
  • Exchanges are available subject to stock availability — please contact customer service.

Contact Us If you have any questions, please contact our customer service team: Email: customer@sisterjane.com Contact Page: https://sisterjane.com/pages/contact-us

Thank you for shopping with Sister Jane. We appreciate your business.